Refund and Returns Policy

Effective Date: April 2, 2025

At PureStyleLuis, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and fair Refund and Returns Policy. This policy explains the steps for returning products, requesting refunds, and the terms and conditions for returns. By purchasing from PureStyleLuis, you agree to the terms outlined in this policy.

1. General Return and Refund Guidelines

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return the product(s) within 30 days of receipt for a full refund or exchange, provided the item(s) meet the following conditions:

  • Unused and Unopened: Products must be unused, unopened, and in their original packaging.

  • Proof of Purchase: A valid receipt or proof of purchase must be provided.

  • Condition of Product: Products must be returned in the same condition they were received, without damage or modification.

Note: For hygiene reasons, we cannot accept returns of opened or used products such as shower gels, shampoos, or any other personal care items.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at purestyleluis@info or call us at 098-890-0989 to notify us of your intent to return the product.

  2. Request Return Authorization: Our team will provide you with a return authorization and instructions on how to send the product back.

  3. Prepare the Package: Carefully repackage the item in its original packaging, along with the original receipt.

  4. Return Shipping: Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., wrong or damaged product).

Once we receive the returned product, we will inspect it and process the refund or exchange.

3. Refunds

Once your return is approved, we will issue a refund to your original payment method. Refunds will be processed within 7-10 business days of receiving the returned product. The time it takes for the refund to reflect in your account may vary depending on your payment provider or bank.

Please note that:

  • Shipping fees are non-refundable, unless the return is due to an error on our part.

  • If you received free shipping on your order, the cost of shipping will be deducted from your refund.

4. Exchanges

If you wish to exchange an item for another product, you can do so within the 30-day return period. Please contact our customer support team to initiate the exchange process. Depending on product availability, we will ship your new item once we receive the returned product. If there is a price difference, you will be billed or refunded the appropriate amount.

5. Damaged or Defective Products

If you receive a damaged or defective item, please notify us immediately. We will arrange for a return or exchange, and you will not be responsible for any return shipping fees in this case. To expedite the process:

  • Provide Photos: Please send us photos of the damaged or defective product.

  • Contact Support: Reach out to our customer support team at purestyleluis@info or 098-890-0989 for further assistance.

We will process a replacement or refund as soon as we confirm the issue.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used personal care products (e.g., shower gels, shampoos)

  • Gift cards or vouchers

  • Sale or clearance items (unless defective)

If you are unsure whether an item is returnable, please contact our customer support team for clarification.

7. Shipping and Delivery

Once your order is confirmed, we process it for shipping within 2-3 business days. We offer multiple shipping options, including standard and expedited services. Shipping fees will be calculated at checkout based on your location and the size of your order.

If your product is not delivered within the estimated delivery window, please contact us, and we will assist you in tracking the shipment or processing a refund if necessary.

8. Terms and Conditions for Refunds and Returns

By purchasing from PureStyleLuis, you agree to the following terms:

  • Returns must be initiated within 30 days of receiving the product.

  • Products must be returned in their original, unused condition.

  • PureStyleLuis reserves the right to refuse returns that do not meet the above criteria.

  • Refunds are issued only to the original payment method.

  • Any product returned without the appropriate authorization or outside of the return window will not be eligible for a refund or exchange.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return, please contact us:

Email: purestyleluis@info
Phone: 098-890-0989
Address: 4221 Sweetwood Drive, Colorado, Centennial, United States
Website: https://purestyleluis.com